Refund Policy - VITALMENTA

Effective Date: January 30, 2026
Last Updated: January 30, 2026

Our Commitment to Your Satisfaction

At VitalMenta, we stand behind the quality of our digital products. We want you to feel confident in your purchase and get real value from our educational materials, tools, and protocols.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all VitalMenta digital products purchased through vitalmenta.com.

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

What’s Covered

Our 30-day money-back guarantee applies to:

All ebooks and digital guides
Excel trackers, spreadsheets, and templates
PDF protocols and frameworks
Video courses and training materials
Audio content and podcasts
Any bundled or package products

How It Works

Simple, No-Questions-Asked Process:

Email us at support@vitalmenta.com within 30 days of purchase
Include your order number or purchase email address
Receive your full refund within 5-7 business days
No questions asked – we respect your decision

We process refunds to your original payment method:

Credit/debit card purchases: Refunded to your card
PayPal purchases: Refunded to your PayPal account

Refund Processing Timeline

Once we receive your refund request:

Approval: Same business day (typically within 2-4 hours during business hours)
Processing: 1-2 business days
Bank/Card Posting: 3-5 business days (depends on your financial institution)

Total timeline: Most refunds are fully processed and visible in your account within 5-7 business days of your request.

What We Ask (Optional)

While not required for your refund, we appreciate feedback to improve our products:

What didn’t meet your expectations?
What could we improve?
Was there something specific you were looking for?

Your feedback is completely optional and does not affect your refund in any way. We genuinely want to create better products for professional women.

Product Access After Refund

Upon refund approval:

You will no longer have license to use the purchased materials
Please delete all downloaded files from your devices
Access to any online content will be revoked
We operate on an honor system and trust you to comply

We do not use DRM (Digital Rights Management) as we believe in treating our customers with respect. We trust that you will honor the terms of the refund.

Exceptions & Special Cases

After 30 Days

Refund requests received after 30 days of purchase are evaluated on a case-by-case basis. While we cannot guarantee refunds beyond our 30-day policy, we will consider:

Extenuating circumstances (medical emergencies, family situations)
Technical issues preventing product access
Significant product defects or errors

Contact us at support@vitalmenta.com to discuss your situation. We’re reasonable people and want to find a fair solution.

Technical Issues

If you experience technical problems accessing or downloading your purchased products:

Contact us immediately – we will:

Troubleshoot the issue with you
Provide alternative delivery methods
Extend your refund window if the issue persists
Offer a full refund if we cannot resolve the problem

Technical issues do not count against your 30-day refund window if you report them promptly.

Fraudulent Purchases or Abuse

We reserve the right to refuse refunds in cases of:

Repeated purchases and refunds (pattern of abuse)
Fraudulent purchase activity
Violation of our Terms & Conditions
Chargebacks filed without contacting us first

We track refund history to protect against abuse while remaining fair to genuine customers.

Chargebacks

Please contact us before filing a chargeback with your bank or credit card company.

Why this matters:

Chargebacks incur fees that hurt small businesses
We can often resolve issues faster than chargeback processes
Chargebacks may result in account suspension or legal action
We have a simple, fast refund process (typically same-day approval)

If you file a chargeback without contacting us:

Your refund request will be denied
Your account may be permanently banned
We may pursue recovery of chargeback fees
Future purchases may be declined

We’re here to help – give us a chance to make things right before escalating to your bank.

Partial Refunds

For bundled products or package deals:

Full refund available within 30 days (entire package)
Partial refunds for individual components not available
Bundles are priced as single products

Example: If you purchase a bundle containing an ebook + 3 trackers + video course for $97, you receive a full $97 refund, not a partial refund for individual items.

Subscription Products (Future)

Note: VitalMenta currently offers one-time purchase products only. If we introduce subscription-based products in the future:

Refunds will apply to the current billing period only
Cancellation will prevent future charges
No refunds for previous billing periods
Separate subscription terms will be provided

Gift Purchases

If you purchased a product as a gift:

The gift recipient may request a refund within 30 days
Refund will be issued to the original purchaser’s payment method
Gift giver will be notified of the refund request

If you received a product as a gift:

Contact us at support@vitalmenta.com with gift details
We will coordinate refund with the original purchaser
Respect for gift giver’s privacy maintained

Damaged or Defective Products

Digital products cannot be “damaged” in transit, but files can be corrupted or defective.

If you receive:

Corrupted files that won’t open
Incomplete downloads
Files missing pages or content
Broken links or inaccessible content

Contact us immediately at support@vitalmenta.com:

We will provide replacement files within 24 hours
Your refund window will be extended
Full refund available if we cannot resolve the issue

How to Request a Refund

Step 1: Email Us

Send an email to: support@vitalmenta.com

Subject line: Refund Request – [Your Order Number]

Include:

Your full name
Email address used for purchase
Order number (found in purchase confirmation email)
Purchase date (if you don’t have order number)

Step 2: We Respond

You will receive confirmation within 2-4 business hours
Same-day approval for requests within 30 days
Refund processing begins immediately

Step 3: Refund Processed

Funds returned to original payment method
Confirmation email sent
5-7 business days for funds to appear in your account

Business Hours

Support Email Monitored:

Monday – Friday: 9:00 AM – 5:00 PM GMT
Saturday – Sunday: Limited (urgent requests only)
Holidays: Closed (next business day response)

Refund requests received outside business hours will be processed on the next business day.

Contact Information

For refund requests or questions:

Email: support@vitalmenta.com
Subject: Refund Request

Company Information:
NOVAZON LTD
Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Phone: +44 7401 905019

Our Philosophy

We believe in our products and the value they provide to professional women navigating menopause and career challenges.

But we also believe that not every product is right for every person. If our materials don’t meet your needs, we want you to have your money back – no hassle, no hard feelings.

Your success is our success. We’d rather have you trust us and come back when you find a product that’s a better fit than force you to keep something that doesn’t work for you.

Thank you for giving VitalMenta a try. Whether you keep the product or request a refund, we appreciate your trust.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Last Updated: January 30, 2026

Current version always available at: vitalmenta.com/refund-policy

Agreement

By making a purchase on vitalmenta.com, you acknowledge that you have read, understood, and agree to this Refund Policy.

Questions? Email us at support@vitalmenta.com – we’re here to help.